Risto Sports in Eliot, ME Closed now

Reviews about Risto Sports

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  September 28, 2019, by Omari James
  This review is long overdue. I’m trying not to scorch earth here while I write this. But Risto Sports has earned this review. I will endeavor to give precise dates--and screenshots, if necessary—to prove the validity of this write-up. I do it with as cool a temper as I can manage, because my patience has certainly been tested by this company. Here’s the timeline: I ordered a pair of Olympicos on April 8. I was excited to get these shoes, let me tell you. I’d heard great things, loved the classic look, and I read that the company lovingly crafted each pair. Risto Sports seems to be a small business, and I admire that deeply. I wanted to support them, though I’ve never spoken with them. Unfortunately, when the shoes arrived, I looked at one, compared its size to my last pair of lifting shoes, and couldn’t deny that they were just too small. I saw on the website that the return policy gave a small window for returns—two weeks, I believe?—so I sent them back immediately. Happily, I still have the shipping receipt; I imagine that I will need it for litigation with the Better Business Bureau. From what I have seen, R.S. has not given me any confidence that they will simply return my funds or own up to this ordeal. After six attempts to correspond and get the package organized and sent out, I sent an email saying that I was disappointed with R.S.’s failures to communicate. Suddenly, they were in contact: Sir Thanks for your email. I answer every single email  the second I get them. Please send any return or exchange to . . . Please also include a little note indicating return or exchange This is what I got in return, as if I had said something unfair or untrue. I replied with a screenshot of the submitted correspondence from five days prior, to which, of course, I was met with silence. Days later, I emailed again asking if the package had arrived—it was May 1 by this point—and Was replied to with: Thanks for your email We just competed  at the World Masters Games in New Zealand. Will be back 05/03 and start processing exchanges, refunds , orders , etc as soon as we get back home. This is essentially the excuse that was used over and over until they ultimately went silent altogether once again. And no word about a return. Two months past, and now I finally have no more benefit of the doubt to give. I will file a complaint with the Better Business Bureau, and hope that I get my funds back. I doubt it. Update: minutes after the review went up, I get my payment. Seems it didn't take the weeks of research they said it would.
• ★ ☆ ☆ ☆ ☆

  February 11, 2019, by Stephanie Walker
  The leather is torn, the heel is falling apart and the stitching came lose. These would be great shoes if they were made to hold up. Fell apart after 3 months.